What is communication?

Communication is more than the words we speak. It is about all of our interactions both physical and electronic. Knowing how to communicate effectively through different methods and to different audiences is a key life skill.

What are the different types of communication?

  • Spoken or Verbal communication - Includes face-to-face, telephone and other media.
  • Non-Verbal communication - Covering body language, gestures, how we dress or act, where we stand, and even our scent. There are many subtle ways that we communicate (perhaps even unintentionally) with others. For example, the tone of voice can give clues to mood or emotional state, whilst hand signals or gestures can add to a spoken message.
  • Written communication - Which includes letters, e-mails, social media, books, magazines, the Internet and other media.
  • Visualisations - Graphs and charts, maps, logos and other visualizations can all communicate messages.

Why is communication important in work?

Good communication in the workplace ensures employees have the information they need to perform well and builds a positive work environment.

Communication helps us build relationships by allowing us to share our experiences, and needs, and helps us connect to others. It allows us to express feelings, pass on information and share thoughts.

What will be covered in this session?

Communication is covered throughout all sessions on This-Ability.